OnDemand Care Platform

Priority OnDemand’s integrated, technology-driven healthcare solutions create important connections across the continuum of care that solve challenges and reduce inefficiencies for patients, providers, hospitals and healthcare facilities, communities and insurers. Our care delivery is built on a proven platform as a national leader in EMS and medical transportation. Millions of people rely on our EMS professionals in their time of need and trust us to deliver care into their homes. Priority OnDemand’s digital transportation and telehealth solutions extend that trust into broader levels of medical care in conjunction with our hospital partners, delivering Healthcare Anywhere.

EMS & Medical Transportation

Priority Ambulance and its family of longstanding, trusted EMS companies form the foundation of Priority OnDemand. We provide premier medical transportation solutions to municipalities, counties, hospitals, and healthcare facilities across our national service area with highly trained paramedics and EMTs staffing a fleet of more than 777 state-of-the-art ambulances and EMS-related vehicles. We are the primary 911 ambulance provider to communities representing more than 2.1 million Americans. We preserve local connection by maintaining strong local EMS brands with decades of history serving their communities. We proudly operate the following EMS brands: Priority Ambulance (East Tennessee), Shoals Ambulance (Alabama), Kunkel Ambulance (Western New York), Trans Am Ambulance (Central New York & Northern Pennsylvania), Seals Ambulance (Central Indiana), Central EMS (Georgia), Maricopa Ambulance (Central Arizona), Baptist Ambulance (West Tennessee, Mississippi and Arkansas), Puckett EMS (Georgia and Southeast Tennessee), Medshore Ambulance (South Carolina), Guardian Ambulance (South Carolina), National EMS (Northeast Georgia), Ambucare (West Georgia), LifeCare Medical Transports (Virginia, Maryland and Delaware), A&E EMS (Tennessee), and Frontier Ambulance (Wyoming), and First Call Ambulance (Middle Tennessee).

Telehealth

Priority OnDemand, supported by our OnDemand Visit technology, offers all-in-one, integrated telehealth solutions for a variety of patient use cases and delivery models. In addition to traditional telehealth services that we offer as an exclusive, free benefit to our employees, our telehealth solutions include uniquely tailored products for EMS. EMS telehealth solutions answer the need for 911 ambulances to arrive on scene with telehealth capabilities for low-acuity patients whose medical condition does not warrant transportation to a hospital emergency department.

Patient Logistics

StatCall is a proprietary, integrated suite of digital tools that streamlines and simplifies transportation management for healthcare providers, medical facilities and payers. StatCall layers digital logistics solutions on top of medical transportation services, resulting in a HIPAA-compliant solution for single-source transportation ordering, tracking and reporting within existing electronic patient record systems and staff workflows. StatCall acts as a digital translator between isolated tech environments ensuring patient data is seamlessly transferred among all transportation providers, medical facilities and payers. StatCall is proven to increase revenues for facilities by improving patient flow; decrease staff time and costs of manual data entry and documentation reconciliation; and provides transparency and management of network providers for payers. StatCall has been integrated into Priority’s offerings since the Company first invested in Randseco in June 2020. Priority OnDemand acquired 100% ownership of Randseco in June 2021.