Capabilities

Priority OnDemand:

Advancing Emergency Medical Transportation Nationwide

Priority Ambulance, a division of Priority OnDemand, is revolutionizing medical transportation across the United States, setting new standards in patient care and community service.

Our journey began with a simple yet powerful vision: to provide unparalleled emergency medical services that genuinely make a difference in people’s lives. Today, that vision has developed into a comprehensive network spanning 14 states, where we offer both critical 9-1-1 emergency responses and vital interfacility transportation.

At the heart of our success lies our unwavering commitment to collaboration. We work hand-in-hand with local fire departments, EMS partners, and hospitals, creating a seamless web of care that catches every patient in need. Our emergency vehicles, equipped with state-of-the-art technology, are more than just ambulances – they are mobile lifelines staffed by highly trained professionals dedicated to delivering exceptional care under any circumstance.

Our CEO, Bryan Gibson, embodies the spirit of this collaboration. Having started his own EMS career in fire service, he understands firsthand the importance of strong partnerships between ambulance services and fire departments. This insight has shaped Priority Ambulance’s unique approach, leading to groundbreaking successes like our 2023 contract with CONFIRE to serve San Bernardino County, California. This partnership, representing over 100 fire stations across numerous communities, showcases the power of our collaborative model.

But what truly sets Priority Ambulance apart is our commitment to tailored solutions. We recognize that each community has unique needs, and we pride ourselves on our ability to adapt and customize our services accordingly. Take our operations in Arizona, for instance, where we operate under the name Maricopa Ambulance. In Chandler, we’ve integrated our EMTs directly into fire stations, partnering them with sworn Chandler Fire Medics. Meanwhile, in Glendale, our ambulances are staffed with our paramedics and EMTs, providing a different but equally effective model of care.

This flexibility extends to our partnerships with local fire departments, municipalities, healthcare systems, and insurance companies. By prioritizing the specific needs of patients and communities, we ensure that our services meet and exceed expectations.

At Priority, we’re not just responding to emergencies – we’re reshaping the landscape of emergency medical services. With every call we answer, every patient we transport, and every community we serve, we’re proving that when compassion meets innovation, lives are saved, and communities are strengthened.

Telehealth

Priority OnDemand’s Telehealth Division, OnDemand Visit, represents a paradigm shift in healthcare delivery, seamlessly blending cutting-edge technology with compassionate, patient-centered care. At the heart of our innovative approach lies a unique differentiator: our in-house Medical Group, fully integrated with our telehealth offerings, ensuring unparalleled continuity and quality of care.

OnDemand Visit offers a comprehensive suite of services that modernize patient care. Our platform artfully combines advanced telehealth capabilities, strategic ER diversion initiatives, and dynamic patient engagement techniques to deliver consistent, high-quality care across various settings.

The cornerstone of our service is our state-of-the-art telehealth technology, which facilitates immediate medical consultations with our team of board-certified physicians and advanced nurse practitioners. This rapid-response system is designed to efficiently address a broad spectrum of medical needs, from urgent situations to routine check-ups.

Our Emergency Telehealth service exemplifies our commitment to innovation. During 911 calls, EMTs and paramedics can instantly connect with our care navigators and nurse practitioners, enabling comprehensive assessments and informed care decisions in critical

moments. This seamless communication between on-scene responders and remote healthcare providers ensures continuity of care and adherence to consistent care protocols.

Enhanced patient monitoring is another critical feature of our platform. Real-time status updates and remote monitoring capabilities allow our medical team to track patient progress continuously, leading to improved clinical outcomes and more personalized care plans.

OnDemand Visit’s ER diversion program is a testament to our commitment to efficient, patient-centric care. We significantly reduce unnecessary emergency room visits by providing effective alternative care options. Our telehealth triage system allows for remote assessment of patients’ conditions, determining whether an ER visit is ecessary. We offer immediate solutions for non-emergency situations, including access to urgent care services and on-demand medical consultations.

By integrating advanced technology with our in-house Medical Group, OnDemand Visit is pioneering a new era of healthcare delivery. Our model demonstrates how innovative telehealth solutions can enhance patient care, improve accessibility, and transform the healthcare experience for communities nationwide.

Patient Logistics

In the fast-paced world of modern healthcare, every second counts. OnDemand Connect electronic health record-connected software tools are transforming the landscape of patient transportation and healthcare logistics.

We envision a world where patient data flows seamlessly across platforms, where the complex choreography of patient transport becomes a graceful dance. That’s the reality OnDemand Connect creates. Providing a 360-degree view of patient information turns the often labyrinthine process of arranging transportation into a streamlined, efficient operation.

OnDemand Connect goes beyond simplifying logistics. Our software tools act as a bridge, connecting patients with their loved ones throughout the care journey. In moments of uncertainty and stress, our tools can offer reassurance, keeping families informed and involved every step of the way.

At its core, OnDemand Connect is a master of coordination. It orchestrates a symphony of communication between EMS crews, hospital staff, and all critical stakeholders. This harmonic interaction isn’t just about smooth operations—it’s about continuity of care, the golden thread that weaves through superior patient outcomes.

Imagine resources allocated with laser precision, wait times slashed, and efficiency skyrocketing. That’s the power of OnDemand Connect. It doesn’t just optimize operations; it elevates the entire standard of patient care.

OnDemand Connect is a partner in the mission to deliver exceptional healthcare one transport at a time.

Vehicle Manufacturing

Through OnDemand Specialty Vehicles, we transform emergency response capabilities through our customized vehicle solutions. Our expertise lies in crafting tailored emergency vehicles that perfectly align with the unique demands of the communities we serve.

Our skilled technicians meticulously outfit each unit to meet specific requirements. This in-house customization process allows us to maintain strict quality control while achieving remarkable efficiency and cost-effectiveness.

By strategically managing our resources and streamlining our processes, we ensure our teams have immediate access to the right tools and components. This thoughtful approach significantly reduces build times without compromising on quality.

Our rapid deployment capabilities mean that communities can count on having the right vehicles, with the right capabilities, exactly when and where they’re needed most. This is how we fulfill our mission: by equipping our personnel with the tools they need to save lives and serve their communities effectively.